Refund Policy

We want you to be happy with ChatToSite. This policy explains exactly when and how you can get a refund — no asterisks, no hidden exceptions.

1. Subscription Plans (Starter, Business, Growth)

Subscription payments are non-refundable once you have used the paid features of your plan — such as AI credits, publishing, custom domains, or any other feature unlocked by your subscription. By using these features after purchase, you waive your right to a refund for that billing period.

If you purchased a subscription and have not yet used any paid features, you may request a full refund within 14 days of purchase — no questions asked.

Renewal charges (monthly or annual) are not eligible for a refund once the new billing period has started. When you cancel, your access continues until the end of the current billing period. No partial-period refunds are issued.

2. Domain Purchases

Domain purchases are non-refundable. When you buy a domain through ChatToSite, it is registered immediately with our registrar partner and the fee cannot be reversed.

3. How to Request a Refund

Email hello@chattosite.com with the subject line “Refund Request” and include the email address on your account. We will confirm and process eligible refunds within 5 business days. Funds typically appear back within 5–10 business days depending on your bank.

4. EU Right of Withdrawal

If you are a consumer in the European Union or the European Economic Area, you normally have the right to withdraw from a distance contract within 14 days without giving any reason (Directive 2011/83/EU, Article 9). However:

• Digital content (subscriptions): By creating a subscription and using the paid features of your plan, you expressly consent to the immediate provision of digital content and you acknowledge that you lose your right of withdrawal once you have used those features (Article 16(m)).
• Domain registration: Domain registration constitutes a service that is fully performed immediately upon purchase (the domain is registered with the registrar within seconds). By completing a domain purchase, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the domain has been registered (Article 16(a)).

If you have not yet used any paid features or the service has not yet been performed, you may exercise your right of withdrawal by contacting us at hello@chattosite.com within 14 days of purchase.

5. Contact

OVRO Spółka z ograniczoną odpowiedzialnością (trading as ChatToSite)
Gen. Lucjana Żeligowskiego 32/34
90-643 Łódź, Polska
Email: hello@chattosite.com

For full billing terms see our Terms of Service §8.